Compensation is available for damaged or undelivered goods in our care, with maximum compensation of $100 or 10% of the declared value. To initiate the process, please contact us within 3 working days of delivery to report any issue. If a resolution isn't reached within 4 weeks, we can begin processing your compensation request.
To request for compensation, please reach out to our customer support team with detailed information and proof of the issue.
Compensation is typically processed within 7 business days after all avenues for resolution have been exhausted.
Compensation will be issued via the original payment method used for the purchase or by issuing a customer cheque.
Please note that we generally do not take responsibility for spoilage of items considered perishable, fragile, or highly preservative.
For compensation-related inquiries, reach out to our customer support.